Prescription Policy
As stated in the Manitoba Veterinary Medical Association Bylaws, veterinarians are required to maintain a veterinary-client-patient-relationship to prescribe medications. This means that for Anderson Animal Hospital and Wellness Center to comply with these regulations, we are required to see your pet at minimum annually to prescribe medications.
Cancellation/Missed Appointment Policy
At Anderson Animal Hospital and Wellness Center, we value our clients' time and patients’ needs. Please be courteous and call promptly if you are unable to attend an appointment. This time will be reallocated to a pet who is in urgent need of treatment. This is how we can best serve the needs of our community.
To provide the best service possible and accommodate all our patients' needs, please be advised of our established Cancellation/Missed Appointment Policy:
Appointment Cancellation:
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If you need to cancel your pet’s veterinary appointment, please contact us at least 24 hours’ notice before the scheduled appointment time.
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To cancel your appointment, please contact us via phone at 204-237-4555.
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We understand that unexpected situations may arise, and we appreciate your prompt communication to allow us to offer the appointment to another patient.
Missed Appointments:
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A missed appointment is any appointment where the client fails to show up without providing prior notice or cancels with less than 24 hours’ notice.
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In the event of a missed appointment, a "Missed Appointment Fee" of $50 will be charged to the client's account.
Fee Payment:
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The "Missed Appointment Fee" will be added to your account and must be settled before booking future appointments.
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Payment of the "Missed Appointment Fee" can be made through various payment methods, such as cash, credit card, or other acceptable means as specified by Anderson Animal Hospital and Wellness Center.
Prepayment of Appointment Fee
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Clients who have missed two appointments or more must pre-pay a non-refundable examination fee at the time of booking their next appointment.